TERMS & CONDITIONS
Hello and welcome to Arch + Bear, where you can find all you’ll need for your little ones. When you choose to buy something from our website you are subject to the following terms and conditions. So please read them carefully prior to purchase, as once anything has been bought, you are agreeing to abide with these.
PRICING AND PAYMENT
All prices on Arch + Bear are listed in New Zealand Dollars and are exclusive of shipping and international transfer costs.
We accept payment by credit card and PayPal. The two main payment gateways we use are PayPal and stripe payments. They are both secure gateways for online payment and by using this system it means we do not record or collect your credit card details. Your credit card details are processed by our payment processors, It is important to note that you do not need to have a PayPal account to make a payment through Paypal.
Please note, Arch + Bear has no control over any customs or import duties that might be incurred when your package reaches its destination country, which means you are liable for these costs if they arise.
Once payment has been received we will confirm your order via the email address you provided during the transaction. Only once payment is received in full will your products be shipped.
Please note that we have some items that are available for pre-order before we receive stock from our suppliers. Delivery dates are an estimate only and are not guaranteed, however we will inform you of any delays. In the event your pre-order cannot be filled we will refund in full.
Please note: Any in-stock orders that are placed with pre-orders will be held aside and posted together once the pre-orders have arrived and are ready to ship. If you are wanting your in-stock items to be shipped immediately, please order in a different transaction to your pre-order. Pre-orders will be shipped once the goods are received from the supplier.
All items are subject to availability. Some products may only be available to customers in New Zealand and Australia due to shipping restrictions, but in these situations it will be clearly specified in the product description.
Orders can be gift wrapped at no extra cost. If you have purchased something as a gift and would like to include a personal message please do so in the comments section during checkout. Please note that large bulky cannot be gift wrapped.
RETURNS & EXCHANGES
We want you to feel confident when purchasing online from Arch + Bear and feel satisfied with your purchases. So please contact us @ firstname.lastname@example.org with any questions you may have around products, sizing, or anything else prior to making a purchase, as we are more than happy to help in any way we can.
If for any reason an item is not what you expected, the wrong colour or size or you are unhappy with it in anyway, it can be returned for an exchange or credit note (excluding shipping costs) provided that it is as new and in saleable condition.
Arch + Bear does not offer returns or exchanges on sale items.
The following conditions must be met for your product to be eligible for an exchange or refund:
- The item is unused, unworn and in brand new condition with packaging intact and the original labels attached
- A copy of your order number (print out is fine) to be included with the return.
- The item is returned within 7 days of being received by you.
Subject to stock availability, we will exchange items that are returned to us within 7 days of being received by you. Please advise us ASAP upon receipt of your purchase if you wish to exchange. In the case of an exchange, please note that all extra postage costs incurred are payable by you and return of the new item is subject to us receiving the extra postage costs incurred. Once this is received the new item will be posted immediately.
Returns of faulty items will only be accepted if the goods were faulty when delivered to you; Arch + Bear makes great effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items that appear to have been damaged or used by customer will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us at email@example.com about the fault. Returns of faulty goods must be returned to us within 14 days of being received by you. In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs incurred.
Returns & exchanges received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes are not refunded for shipments outside New Zealand.
We highly recommend sending back with a track and trace number so it won’t get lost in the mail! You are responsible for the goods until they are received safely by Arch + Bear.
How to make a return for exchange or refund please follow the below steps:
- Double check that you meet all the conditions listed above.
- Contact Arch + Bear on firstname.lastname@example.org to discuss the return request.
- In the email, tell us the new item/s that you want to exchange for and they will be held until we receive your return.
- Return the item/s to be exchanged or refunded, marking the confirmation number provided on the package.
- Return address will be given at the time of contact about the return.
ADDITIONAL CONTACT INFORMATION
Address: Christchurch, New Zealand
General, Press & Stock Enquiries: email@example.com
Customer Service Email: firstname.lastname@example.org
We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
Prices on site are current at time of display and subject to variation without notice. We will do our best to display accurate descriptions and pricing, but are unable to warrant that the product descriptions or other content of the website is accurate, complete, reliable, current or error free. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the products on this website.